1. What makes Haute Theotokos hoodies and hats unique?

Our hoodies feature premium satin linings that help keep your hair smooth and frizz-free, making them perfect for all hair types. Additionally, our products include unique embroidered  messages in Greek and Amharic, adding a touch of cultural flair and uniqueness. But most of all, it's you, our inspiring customers, who make these ideas come to life. 🖤

2. What is the material of your hoodies and hats?

Our hoodies are crafted from luxurious 400 GSM fabric made from 100% Cotton offering a premium feel that’s both soft and durable. The hats combine high-quality suede and breathable mesh for comfort and style.

3. How long will it take to receive my order?

Since 90% of our orders are pre-orders, shipping will take 1-2 weeks. All purchased products will be packaged and shipped out on June 2nd. Once shipped, you can expect delivery within 2-5 days.

4. Do you offer free shipping?

Yes, we offer free shipping on all orders Domestically. International orders (Canada, Mexico, U.K, etc) are subject to tariffs and will include a Calculated shipping quote given at the end of your carts order.

5. Can I return or exchange my purchase?

All sales are final, and we do not offer refunds. However, we do offer exchanges for defective or damaged products. Please contact our customer service within 7 days of receiving the product, providing detailed information and photographic evidence. Please also refer to our Shipping and Privacy Policy page on our website for more details. 

6. How do I know what size to order?

Please refer to our sizing chart available on the product pages. If you have any questions about sizing, feel free to contact our customer service team for assistance. 

7. How do I care for my satin-lined hoodie?

To keep your hoodie in the best condition, we recommend hand washing or using a gentle cycle in cold water with the hoodie inside out washing with like colors, Please tumble dry on low heat and Avoid using bleach or harsh detergents.

8. How can I stay updated on new drops and exclusive discounts?

Sign up for our email list to get early access to new drops, exclusive discounts, and updates. Also, follow us on Instagram @Hautetheotokos for the latest news and promotions.

9. Where do the proceeds from my purchase go?

We believe in giving back. 1/3 of the proceeds from every purchase go towards different licensed and organized charity foundations. They are Spotlighted and can be found in the about us tab of our website. We believe in helping to make a positive impact in the community. If you feel strongly about a charity or cause, reach out to us to collaborate and help spread the word. Together, we can make a greater impact.

10. How can I contact customer service?

If you have any questions or need assistance, please contact our customer service team at hautetheotokos@gmail.com or message us on Instagram @Hautetheotokos. You can also visit our contact page on the website.